The State of Microsoft Dynamics CRM/365
The answer to CRM success. Not quite.
Microsoft Dynamics 365 is more than just CRM. It is a robust, malleable business solution capable of almost anything. In every Microsoft Dynamics 365 implementation, a common driver is to reinforce positive change within an organisation using digital tools. Maybe to revitalise customer experiences, unify the workforce or provide deeper performance analysis. All too often however, many projects are expensive, time-consuming and are still not achieving results.
Xpedition have worked with Microsoft Dynamics since its inception as Microsoft CRM 1.0 back in 2003 and are experienced project managers. We understand the pressure of change management and process delivery and are obsessed with business outcomes.
We deliver results.
CRM success. People not technology.
Successful implementation does not just depend on technology. The success of CRM / ERP implementations depends on the success of project delivery and a model for continuous improvement. Over time, as businesses move on, with changing environmental, customer and corporate behaviours, it’s important that your processes and technologies are modernising too. We work with existing Dynamics users challenged with getting more from their systems and notice the warning signs that their systems are not fit for purpose:
- Lost confidence in digital processes
- Lack of adoption in CRM and ERP solutions
- Data that has become obsolete
- CRM has fallen off the executive agenda
- Frustrated users with dated technology and process
"Xpedition proved they could recover our CRM project and get us back on track to deliver the critical business functions we needed."Hadley Group - Client