Built on Microsoft Dynamics 365 and the Power Platform, the Xpedition KYC and On-Boarding App enables financial institutions to meet both their regulatory compliance requirements, whilst also delivering a modern, streamlined client on-boarding experience that establishes a strong foundation from which long-term relationships can thrive.
Enhanced compliance, client experience and efficiencies
Due to a rapidly evolving regulatory compliance landscape, client on-boarding is becoming ever more and time-consuming and difficult to navigate. What used to be a relatively straight-forward process has become an increasingly complex set of checks and validations that financial institutions must meet to ensure they hit the ever-evolving KYC regulations that show no sign of abating.
And as these regulations become ever tighter due to increased scrutiny, it’s important for institutions to be able to flex and adapt to this rapidly changing compliance environment.
And there’s also the vital element of the client experience to consider too. When it comes to client lifecycle management, clients today have much higher expectations of a firm. And with increasing challenges from digital disruptors to consider too, winning and keeping a client is harder than ever.
To meet the expectations of today’s clients, financial institutions need to therefore ensure they can deliver a modern, streamlined, digital-first on-boarding process. Afterall, on-boarding is very often the first interaction a potential client has with a firm and in this increasingly saturated sector, it’s a key battleground for where a firm has the opportunity to demonstrate a considerable competitive advantage.
Key Features and Benefits of the KYC and On-Boarding App
- See what stage a record is in and what steps remain in order to complete it
- Process flows guide users through each step to ensure they capture all requirements
- Informative summary screen provides clear indication of what tasks remain
- Fully customisable screens to meet users needs and provide key KYC intelligence
- Identify the most suitable client product with a configurable attitude to risk framework
- At proposal stage, the system guides users through the document generation procedure
- The app utilises Power BI to provide deeper insights into client data
Empowering firms with the flexibility and agility to evolve as regulations do
Meeting stringent KYC regulations is one of the biggest challenges that financial firms face today. Given the increasing levels of scrutiny and the speed of regulatory updates, firms continue to struggle to comply with all of the latest KYC compliance updates at regional, national and international level.
In answer to this challenge, some institutions select dedicated KYC and on-boarding point solutions. These inferior solutions are great at tackling a very specific area of concern, they are limited in their scope, they do not integrate with the wider client-engagement technology stack, they do not talk to other applications, and they do not provide the flexibility and agility required to meet the rapidly changing regulatory environment.
The KYC and On-Boarding App is different. Built on Microsoft Dynamics 365 and the Power Platform, the app offers enhanced functionality and flexibility, providing organisations with the ability to meet whatever regulatory updates they need to. And with client data being held securely in Microsoft Azure Cloud that meets the strictest financial regulatory standards, institutions can be sure they are meeting changing KYC regulatory requirements more easily than ever.
Ensure clients remember you for the right reasons
You only get one chance to make a good first impression and in the financial services industry, a customer’s first interaction with a firm is what can make or break a relationship.
The on-boarding process is very often a firm’s first real opportunity to showcase its ability to operate a modern, streamlined, efficient client experience. Get it right by demonstrating that the KYC and on-boarding process is fast and efficient thanks to digital-first thinking, setting a strong precedent for a leading client experience.
Get it wrong however, and client’s today will have little hesitation in walking away from a firm, meaning there’s a risk of not only losing their business but also other clients’ business too since poor service is not something that people keep to themselves.
It’s therefore vital that financial services firms don’t just see the on-boarding process as a necessary compliance requirement. It’s also a key opportunity for a firm to demonstrate that it can deliver a modern, streamlined, digital client experience that meets the expectations of today’s digitally savvy, time-poor customer.
Get in touch
To learn how the KYC and On-Boarding App can help your firm ensure compliance with the fundamental regulatory requirement of KYC and streamline the client on-boarding experience, contact one of our expert consultants today.