Microsoft Dynamics 365 Sales and Customer Insights Implementation Partner

With Microsoft Copilot for Sales, organisations are able to leverage the power of generative AI to optimise lead management and sales pipeline flow, helping close more deals, faster. Monitor team performance and personalise individual sales coaching to unlock more opportunities and accelerate wins. Microsoft Copilot for Sales integrates with customer relationship management (CRM) platforms to bring advanced sales insights and generative AI to the fore, advancing lead management and qualification intelligence for enhancing sales success.

Reduce the time sellers spend on mundane tasks, and amplify the time spent on building meaningful relationships and closing deals. Update customer records directly from Outlook, to minimise application switching and stay in the flow of work. The Dynamics 365 Sales dashboard highlights prioritised recommendations of which activities to focus on in order to progress the most important opportunities. Prepare for meetings using Microsoft Copilot to generate summaries of customer details, meetings, emails, and relationship history.

Designed for the marketing professional looking to build personalised customer experiences, Microsoft Dynamics 365 Customer Insights unites customer data and AI through Microsoft Copilot, to create contextually relevant, real-time customer journeys that drive lead generation and customer loyalty. Use AI to quickly create dynamic target customer segments, and build content rich, personalised emails for real-time journeys that engage prospects and customers across multiple channels.

Deliver seamless customer experiences and proactively resolve complex issues to maximise customer satisfaction and earn customers for life. Infused with Microsoft Copilot, Dynamics 365 Customer Service empowers agents by providing 360-degree, real-time customer insights and sentiment analysis to quickly and accurately diagnose and resolve customer challenges in a personalised manner. And with the ability to automate service operations via the Power Platform, and engage with customers via generative AI conversational chatbots, organisations increase efficiencies whilst reducing costs.